Order and Delivery

a. Order Confirmation

Once your order is placed, we will send out an order confirmation email with your order summary and delivery address! Order processing will take 2 to 3 business days before your order is ready to leave the warehouse.

b. Shipment Notification

Once your order is shipped, a shipment notification with the tracking information and expected delivery date will be sent via email. You can then track your package on our shipping partner's website. Alternatively, you can check the order status under your account in our website.

c. Order Completion

Once your order has been successfully delivered, we will send a final email notifying you of the order completion!

a. Shipping Fees

Shipping is free for orders shipped within Singapore. For orders shipped outside Singapore, shipping fee is calculated at checkout. We currently ship to Brunei, Indonesia, Malaysia, Thailand and Vietnam.

Shipping fee stated excludes taxes. Refer to Terms of Use.

b. When can I receive my Parcel?

Time taken depends on your shipping destination. Here are delivery timeframe to expect based on shipping destination, in addition to time taken to process your order. 

If your order is still awaiting payment or awaiting fulfilment, you may be able to change your shipping address. Kindly contact our customer service at service@cellularhydration.sg to change your shipping address and we will get back to you within 1 -2 business days.

If your order is still awaiting payment or awaiting fulfilment, you may be able to change your shipping address. Kindly contact our customer service at service@cellularhydration.sg to change your shipping address and we will get back to you within 1 -2 business days.

Currently, we do not provide in-store pick up service.

We will send you an email advising that your shipping partner was unable to delivery your order. You can then contact them directly to reschedule another delivery, or even amend your delivery address. However, after 3 unsuccessful delivery attempts, your parcel will be returned to us and redelivery charges will apply!

We are sorry to hear that. Please contact customer service at service@cellularhydration.sg and we will get back to you within 1 to 2 business days.

We're sorry to hear about this. Please contact our customer service at service@cellularhydration.sg and we will get back to you in 1 to 2 business days.

We currently ship to Brunei, Indonesia, Malaysia, Singapore, Thailand and Vietnam. We do not deliver to areas that are remote or that required security pass/clearance, safety briefing or donning of safety gears.