Payment

What payment methods are available?

We accept payment via Visa, Mastercard, Apple Pay and American Express. Please note that payments are in SGD.

Can I change my payment method?

Payment method for an order cannot be amended once the order has been submitted.

Why did payment fail and what should I do?

1. Your connection may have dropped during checkout; or
2. Your card may have been rejected.

If you are still having trouble placing an order after multiple attempts, please contact customer service at service@cellularhydration.sg.

Are my credit/debit card details secure?

Please be assured that our appointed payment gateway provider has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

When will my credit card be charged?

When you place an order, we will request authorisation to charge the order amount from your credit card company. Once we receive approval, your card will be charged with the purchase amount.

Can I change my billing address?

Your billing address is the registered address that your credit card company holds. Please ensure that your billing address is correct at the time of placing your order. Once your order has been confirmed, your billing address cannot be changed.

Can I place an order using a non-Singapore-registered credit card?

Yes, we accept overseas credit cards. However, you may be subjected to charges from your bank when making international transactions.

Can I get a GST refund?

For orders shipped within Singapore, prices are inclusive of GST. However, GST refunds are unavailable. For orders shipped outside Singapore, GST does not apply.

Do I need to pay tax for international orders?

Yes, you may be subjected to sales, customs and/or import or export taxes.